Description
PLEASE READ CAREFULLY BEFORE APPLYING
Join Our Team at Santiago Legal Group!
Are you passionate about helping people build a better future? Do you thrive in a fast-paced, dynamic environment? We are a growing immigration law firm with an ambitious vision, and we are looking for a Bilingual (Spanish/English) Client Engagement Director/Salesperson to join our team in Minneapolis. Your role will be key to the continued success of our firm, working closely with our attorneys and clients.
Compensation: Competitive salary based on experience.
About Us
At Santiago Legal , we are committed to guiding our clients through complex immigration processes with compassion and professionalism. We value trust, integrity, and excellence in every interaction and foster a supportive environment for both our clients and our team.
If the following statements resonate with you, you could be our next Director of Customer Engagement:
You smile as you answer the phone.
You are an expert in managing calendars, emails, spreadsheets and word processing.
Your middle name is “Zero Drama.”
You have a great ability to multitask and switch focus quickly.
You don’t think scanning and copying is “too basic” for you.
INSTRUCTIONS FOR APPLICATION:
Prepare a sample essay with no more than TWO paragraphs and a closing sentence. In the first paragraph, explain what you believe are the 3 most essential qualities for a person working with immigration clients and why you believe they are the most important. In the second paragraph, explain why you applied for this particular announcement. As a closing sentence, write: “I have read the instructions contained in the job posting and have followed them.”
Please do not submit your resume through this website. Please submit your resume and cover letter in PDF format to karla@santiagolegalgroup.com. The subject line of the email should be your last name (in all caps), followed by the position you are applying for in all lowercase letters, followed by a word you would use to describe yourself in all caps. [For example, SMITH, sales, AMAZING]
APPLICATIONS THAT DO NOT FOLLOW THE INSTRUCTIONS WILL NOT BE CONSIDERED .
Responsibilities
Serve potential clients through virtual meetings, calls and consultations.
Collaborate with attorneys to provide expert guidance in the early stages of the legal process.
Manage sales prospects and follow up on inquiries to ensure high levels of satisfaction.
Accurately document customer interactions and maintain detailed records.
Provide valuable insights to management based on customer feedback.
Develop sales strategies to optimize lead conversion.
Requirements
Fluency in Spanish and English is required.
Strong sales experience, preferably in the legal sector or customer service.
Excellent interpersonal skills and ability to empathize with clients in difficult situations.
Self-discipline and proven ability to work independently and achieve goals.
This position requires a high school diploma or equivalent (GED) and a college degree in a relevant field.
Proven track record of sales success through lead generation and conversion.
5+ years of sales experience, preferably in the hospitality sector.
Previous hospitality experience is preferred but not required.
Must have basic knowledge of computer software, including Microsoft Office.
Salary or Compensation
$22,000 - $32,000
About Santiago Legal
We want to be recognized for helping our clients emerge from highly emotional processes feeling like better people, in a better position, and with a team behind them that truly cares and fights for them.
Customer Engagement (Intake & Sales)
Santiago Legal - Remote